Shipping Policy

We ship Tendra orders to Canada and the United States only. Here's what to expect after you order.

Where we ship

  • Canada: all provinces and territories.
  • United States: all 50 states.
  • Other countries: we don't ship outside Canada and the US at this time. Orders with an address outside these two countries can't be completed at checkout.

Processing time

Orders are processed within 1โ€“2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. If there's a delay with your order, we'll email you.

Shipping in Canada

  • Free Standard Shipping: FREE on every order, no minimum. Delivery in 5โ€“10 business days after your order ships.
  • Express Insured Shipping: $4.99 USD (shown in your currency at checkout). Your package is insured against loss or damage in transit.
  • Rural and northern addresses can take a few extra days.

Shipping in the United States

  • Free Standard Shipping: FREE on every order, no minimum. Delivery in 5โ€“10 business days after your order ships.
  • Express Insured Shipping: $4.99 USD. Your package is insured against loss or damage in transit.
  • Addresses in Alaska, Hawaii and US territories can take a few extra days.

Delivery times are estimates, not guarantees. Customs checks, weather and busy carrier periods can occasionally cause delays.

Order tracking

Once your order ships, you'll get a shipping confirmation email with your tracking number. Tracking usually becomes active within 24โ€“48 hours. You can also follow your package on our Track Order page.

Duties and taxes

Applicable sales taxes are shown at checkout. If any customs duties or import fees are charged on delivery, they are the responsibility of the customer.

Wrong address

Please check your shipping address carefully at checkout. If you spot a mistake, email us right away. We can update the address before your order ships, but not after.

Lost or damaged packages

If your tracking shows no movement for 10 business days, or your order arrives damaged, email us at jabarikulo@gmail.com with your order number (and photos if it's damaged). We'll arrange a replacement or a refund.

Questions?

Email jabarikulo@gmail.com or use our contact page. A real person will get back to you.